Stat | Source | Date |
| 59% of online shoppers start at aggregator sites rather than going directly to a merchant’s site and taking the first price offered. That represents a 13-percentage-point shift towards aggregator sites in less than three years, when only 46% of online shoppers started at aggregator sites and 54% went straight to the merchant’s site. 87% of online shoppers are now comparing the offerings of online retailers against catalog merchants and retail stores to find the best deals and items that are in stock. 71% of online shoppers report they were able to find better sales and discount offers online than offline via a retail or catalog merchant. |
BizRate/Shopzilla | 03/2005 |
| New research shows that 70% of US adults use the Internet as an information source when shopping locally for products and services — up from 60% in October 2003. These figures put the Internet on par with newspapers as a local shopping information resource, and suggest that the Internet is on track to surpass newspapers as a consumer influencer in the very near future. | Kelsey Group and ConStat | 03/2005 |
| E-commerce transactions in 2004, 2005, 2006, 2007, 2008, 2009 and 2010 to reach $145 billion, $168 billion, $198 billion, $228 billion, $258 billion, $288 billion and $316 billion, respectively. The estimates include travel, typically the biggest e-commerce sales driver. By 2010, e-commerce will have a 14 percent compounded annual growth rate over six years. Excluding travel, e-commerce is expected to grow 14 percent in 2005 from last year. | Forrester Research | 01/2005 |
| While 32 percent of respondents overall said the Internet was their primary information source, 42 percent of "mass affluent" -- a one-person household with income between $75,000 and $149,000, or larger households earning $100,000 to $149,000. Households earning more than $150,000 annually -- consumers and 50 percent of "highly affluent" individuals said this. | Package Facts |
01/2005 |
Rich consumers are more likely to shop online. Overall, 34 percent of respondents said they made an online purchase during the past year while 50 percent of mass affluent respondents and 57 percent of the highly affluent used e-commerce. Affluent customers were found more likely to buy tickets online, book travel as well as comparison shop. |
Package Facts |
01/2005 |
The average male spends more money shopping online per month than the average female — $204 to $186, respectively. The numbers are bigger, as is the margin, when looking at holiday gift shopping. The average male plans to spend more of his holiday shopping money online than the average female, by a 15% margin — $326 to $284, respectively. |
AOL |
12/2004 |
64% of American households contain a regular user of prescription drugs, and one in four Americans (26%) has used the Internet to look for information about prescription drugs. However, just 4% of Americans have purchased prescription drugs online, because, simply, most Americans do not fully trust the online prescription drug marketplace. |
Pew Internet and American Life |
10/2004 |
As consumers become more comfortable using kiosks to make purchases in retail locations, it says, the number of kiosks in North America will grow 69% by 2007 to 105,000 from 62,000 last year. At least 70% of these kiosks will be web-based. The number of retail kiosks will grow to 70,000 this year, up 13% from last year. It will then climb to 84,000 in 2005, up 20% from 2004. |
Summit Research |
10/2004 |
54% of consumers who made back-to-school purchases either purchased or planned to purchase apparel online while 62% bought or planned to buy their books online. About 25% bought or planned to buy supplies online. 63% of those who made online purchases used search tools to research offerings before making a purchase.
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FeedbackResearch.com |
09/2004 |
43 percent of Internet users bought products from a retailer’s offline store after viewing them on the seller’s Web site. The study said that for every $1 spent online, consumers are influenced to spend another $6 offline. Though online sales account for 2 percent to 3 percent of the total retail picture, the Web’s importance as a builder of brand awareness and a driving factor in offline buying decisions shouldn’t be underestimated. |
Jupiter Research |
08/2004 |
Nearly 100 million adults made purchases after doing online research last year, coming close to the number of adults who purchased through catalogs, direct-mail ads and telemarketing calls combined. 114.1 million adults searched for product information on the web last year, and that 98.9 million of this group went on to make purchases either online or offline. By comparison, 106.7 million adults made purchases through catalogs, direct-mail and telemarketing, Three out of five adults go online regularly and the majority of U.S. residents now use the web to shop. |
The Dieringer Research Group |
08/2004 |
74% of the Internet population over the age of 13 will shop online this year, up a tad from 73% last year and 7 percentage points from 2001. That equals 115.1 million consumers over 13, up from 82.3 million in 2001. In 2007, 77% of the online population over age 13—131.3 million people—will shop online. |
eMarketer |
07/2004 |
35% of shoppers who begin their product research at a manufacturer’s web site made a purchase within a week of starting research. Of that number, more than two-thirds bought from an online retailer, about a fourth bought from a local retail store and the balance bought directly from a manufacturer`s web site. 93% of shoppers often research at the product manufacturer`s web site before making a purchase and 56% of shoppers who intend to buy within the first week of initial interest intend to make that purchase online. |
Channel Intelligence |
07/2004 |
With online consumer retail spending that reached $1.02 billion for the week ending June 27, online sales in the first six months of this year reached $27.8 billion, up 25.27% from $22.2 billion in last year’s first half. Sales for the week ending June 27 were up 31% from the corresponding week a year ago. |
ComScore |
07/2004 |
Among medium and large online merchants, 41% do not accept overseas orders, with the biggest obstacle being fear of fraud. Fraud rates on overseas orders are four times the level of North American orders. |
Cybersource |
06/2004 |
Online merchants cite several factors in their decisions not to accept overseas orders. In order, they were: Fraud risks: 75%; Logistics of order fulfillment: 69%; Establishing/maintaining infrastructure to collect payments: 66%; Tax issues: 65%; Export regulations: 55%; Support specific payment options in each country: 46%; Currency conversion/risks: 47%; Demand perceived to be too low: 45%; Product design/fit outside U.S.: 32%. |
Cybersource |
06/2004 |
The number of shoppers who end up buying something has gone up from 3.5 percent in the last quarter of 2003 to 4 percent in the first quarter of 2004. But for every dollar sold, $5 was left in an abandoned cart. |
DoubleClick |
06/2004 |
Although returning customers are just 1 percent of all Web site visitors, they spend the most time--7.69 minutes on average--and money, about $180 every session. Nonbuyers accounted for 95 percent of all visitors but added up to 78 percent of the abandoned carts, the market researcher said. |
DoubleClick |
06/2004 |
E-commerce estimates are in for the first quarter of 2004, and online sales rang in $15.5 billion ? representing a 28.1 percent increase over Q1 2003's $12.1 billion. |
Census Bureau of the Department of Commerce |
06/2004 |
While online sales and the overall retail industry experienced declines in Q1 2004 from the last quarter of 2003, the portion of sales attributed to e-commerce remained the same. The holiday season boosted retail revenue to more than $912 billion in Q4 2003, with e-commerce contributing $17.5 billion or 1.9 percent. Total retail sales decreased 8.5 percent and online retail sales fell 11.4 percent in Q1 2004 from Q4 2003, but e-commerce representation remained steady at 1.9 percent of total retail sales. |
Census Bureau of the Department of Commerce |
06/2004 |
65 percent of consumers feel constantly bombarded with too many marketing messages, and 61 percent feel the volume is out of control. What's worse is that 60 percent of consumers have a much more negative opinion of marketing and advertising than they did a few years ago, and 69 percent are interested in mechanisms that skip or block advertising completely. |
Yankelovitch Partners, Inc. |
04/2004 |
Coupons are popular with online users. Approximately 40% of U.S. online households use coupons distributed on the Internet. |
Forrester Research |
03/2004 |
Internet fraud cost American consumers almost $200 million in 2003, with victims losing $195 on average. The total loss to fraud was more than $437 million, about $228 per victim. |
Federal Trade Commission |
01/21/2004 |
Internet-related fraud accounted for 55 percent of the consumer fraud complaints filed in 2003, up from 45 percent in 2002. The data was released in the commission's annual list of the top 10 consumer complaints. |
Federal Trade Commission |
01/21/2004 |
In total, members of Generation Y -- people born since 1977 -- have annual income of $211 billion, a Harris Interactive poll determined. Each year, this group spends about $172 billion of that income. And the amount spent online is growing: This year, people aged 8 to 21 spent 14.5 percent of their income online, versus 11.8 percent last year. |
Harris Interactive |
11/28/2003 |
Industry revenue for the second quarter of 2003 was $1.66 billion, up 14 percent from the same period a year ago, and nearly 2 percent higher than in the first quarter. Numbers for the first half of the year show U.S. Internet advertising bringing in $3.3 billion, which is 10.5 percent higher than the same period in 2002. |
Interactive Advertising Bureau/PricewaterhouseCoopers |
11/11/2003 |
Signage referencing the merchant's Web site was present in only one-half of the 20 stores with an online component: 63 percent had information on the store receipt; 50 percent posted it on the retailer's main door; 38 percent at the cash wrap; and 25 percent on shopping bags. |
e-tailing group |
09/2003 |
U.S. consumers spent $748 million on online content during the first half of 2003, representing a 23 percent increase over the same period in 2002. |
Online Publishers Association |
09/2003 |
U.S. e-commerce will grow at a 19 percent compound annual growth rate over the next five years. Most significant, online retail will reach nearly $230 billion and account for 10 percent of total U.S. retail sales by 2008. |
Forrester Research |
08/13/2003 |
E-commerce sales in the second quarter of 2003 remained steady from the first quarter, accounting for 1.5 percent of total sales, while online retail accounted for 1.2 percent of total sales in the second quarter of 2002. |
Census Bureau of the Department of Commerce |
08/2003 |
E-commerce scored during the second quarter of 2003, increasing 27.8 percent over 2Q 2002 to $12.477 billion. |
Census Bureau of the Department of Commerce |
08/2003 |
E-commerce sales in the second quarter of 2003 remained steady from the first quarter, accounting for 1.5 percent of total sales, while online retail accounted for 1.2 percent of total sales in the second quarter of 2002. |
Census Bureau of the Department of Commerce |
08/2003 |
E-commerce scored during the second quarter of 2003, increasing 27.8 percent over 2Q 2002 to $12.477 billion. |
Census Bureau of the Department of Commerce |
08/2003 |
Nearly 32 percent of the male respondents and 17 percent of female respondents reported household incomes of $100,000 or more, making this a profitable demographic to pursue. |
Gay/Lesbian Consumer Online Census & Syracuse University |
07/30/2003 |
Online retail sales in the U.S, grew 39% to $956 million for the week ending July 20 from $688 million in the corresponding week a year ago. |
comScore Networks |
07/29/2003 |
Online sales totaled 30% of catalogers' sales in 2002, up 25% from 2001, when the proportion of online sales was 24%. |
Abacus |
07/15/2003 |
Projected to reach an estimated 63 million U.S. households by 2008, online buying is moving increasingly toward the mainstream. The typical web buyer has been purchasing online for about three years, spending about $300 online in the past three months, from household income of more than $70,000 per year. |
Forrester Research |
07/08/2003 |
1.2 million Hispanics ? fully 10 percent of the online Hispanic population ? visited at least one automotive manufacturer Web site in February 2003, with Ford Motor Company absorbing most of the traffic. |
comScore |
04/09/2003 |
In January 2003, the U.S. Hispanic online population ? which comprises approximately one third of the total U.S. Hispanic population ? was measured at 11 percent larger than the total online population of Spain, and 4 percent larger than the total online population of Mexico, Argentina and Colombia combined. more than one-quarter (27 percent) speak English and Spanish equally, and the majority (51 percent) preferred speaking English at home. |
comScore |
04/09/2003 |
Online retail sales in the U.S. grew 26.9% to $45.6 billion last year over 2001. Total retail sales in the U.S. grew 3.1% for the year to $3.26 trillion. E-retail now accounts for 1.4% of all retail sales, up from 1.1% in 2001. |
Census Bureau, Dept. of Commerce |
02/24/2003 |
Only 46 percent of consumers were aware of the fact that they could avoid sales tax by comparison shopping at different retailers' Web sites. Of those aware, 61 percent do not go out of their way to find online retailers that don't charge sales tax. Thirty percent of this group sometimes looks for an online retailer that will not charge sales tax and only 9 percent always looks for a retailer that will not charge sales tax. |
Jupiter Research |
02/05/2003 |
Online shoppers using shopping engines to compare prices quickly are 24 percent more likely to shop online in the next two months, 25 percent are more likely to shop online next holiday season, and 26 percent more likely to recommend online shopping to others. |
ForeSee Results |
02/04/2003 |
The majority of online shoppers use shopping search engines to save time (54 percent) and money (52 percent), and those that compare prices are 22 percent more satisfied with their buying experience than those who don't. |
ForeSee Results |
02/04/2003 |
For the week ending Jan. 26, consumers spent $965 million at e-retail sites, 25% more than the same week a year ago. The spending rate was 40% over the average $702 million per week for the first two weeks of the year. |
ComScore |
02/03/2003 |
Online spending will reach a projected $52 billion in 2003, a gain of 28% over 2002, and reach a whopping $105 billion by 2007. More significantly, by 2007 the Internet will influence 34% of all U.S. retail spending. |
Jupiter |
01/08/2003 |
Retail sales online will grow by an average rate of 21% per year between 2002 and 2007, when the web will account for 5% of all retail sales. |
Jupiter |
01/08/2003 |
Fourth quarter online sales in 2002 rang up $17.44 billion, bringing the yearly total to $47.98 billion ? a 34 percent increase over 2001's total online sales of $35.87 billion. There were 358.6 million purchases online in 2002 ? up 37 percent from 261.7 million orders in 2001. |
BizRate |
01/02/2003 |
In an overall industry rating of e-tailer performance, user satisfaction, browsing capability, privacy, and ease-of-returns policies, online retailers only scored 69 out of a possible 100 points when it came to customer satisfaction and loyalty. |
ForeSee |
12/30/2002 |
U.S. b2c retail e-commerce sales grew from $27.3 billion in 2000 to $35.9 billion in 2001 and $44.1 billion in 2002. |
eMarketer |
11/25/2002 |
Consumers indicate that they intend to spend a projected $19.6 billion online during fourth quarter ? a 23 percent increase from a year earlier. Average per-shopper spending also is expected to increase, from $225 to $244 per transaction. |
AC Nielsen and Yahoo! |
10/01/2002 |
U.S. e-commerce has enjoyed 97% compound annual growth between 1997 and 2002, with sales to reach an estimated $72.1 billion (including online travel spending) this year from $2.4 billion five years ago. For e-retailing`s next five years, Forrester predicts consistent, rapid growth to $217.8 billion in sales by 2007, which will represent a projected 8% of total retail sales. |
Forrester |
08/29/2002 |
Total spending on online sales increased from $3.4 billion in February to $3.5 billion in March. |
NRF/Forrester Online Retail Index |
04/25/2001 |
Consumers spent an average of $263 per person in March, compared with $248 in February. |
NRF/Forrester Online Retail Index |
04/25/2001 |
More than 81.2 percent of all adults with Web access have made a purchase online since they started using the Internet. |
Nielsen//NetRatings and Harris Interactive |
04/24/2001 |
More than $3.5 billion was spent online in March 2001, jumping 35.6 percent from $2.6 billion in April 2000. Two product categories accounted for more than half of this growth. Online travel spiked 58.5 percent to more than one billion dollars in March 2001, while clothing and apparel jumped 122.3 percent to $368 million. |
Nielsen//NetRatings and Harris Interactive |
04/24/2001 |
Roughly 34% of adult men and women in the US will make an online purchase if they have previously browsed for the item. |
Cyber Dialogue |
04/11/2001 |
28% of e-shoppers say that the internet makes them shop more often and 33% say they tend to exceed their shopping budget online. |
Cyber Dialogue |
04/11/2001 |
E-shoppers in general seem to enjoy shopping; they logged onto the Web an average of 63 times this past year to either browse or make product purchases. |
Cyber Dialogue |
04/09/2001 |
About three-quarters of men and women say they will make purchases online if they browse for items there in the first place. |
Cyber Dialogue |
04/09/2001 |
Nearly half of Web users (46% of women and 47% of men) say they've become late-night shoppers, using the Internet as "the mall that never closes." |
Cyber Dialogue |
04/09/2001 |
70% are somewhat or very satisfied with shopping or buying online, 25% believe that there are still major problems with online customer service. |
NetDay Survey |
03/30/2001 |
North American consumers spent $3.4 billion online in February, an increase of $400 million since January. |
National Retail Federation (NRF) and Forrester Research |
03/30/2001 |
Individual consumers increased the amount they spent online in February, dolling out $249 on average, up from $229 in January. |
National Retail Federation (NRF) and Forrester Research |
03/30/2001 |
70 percent of U.S. shoppers polled plan to spend less money at that retailer's off-line store if they were dissatisfied with their shopping experience online. |
Jupiter Research's Media Metrix |
03/21/2001 |
For 10 consecutive quarters more than 60 percent of U.S. online consumers have made at least one purchase on the Web within a 90-day period. |
Greenfield Online |
03/20/2001 |
Those with household incomes of $50,000 and above are more likely to purchase online (81 percent) than consumers with household incomes under $50,000 (64 percent). |
Greenfield Online |
03/20/2001 |
Shoppers plan to increase spending: Currently 10% of online CPG (consumer packaged goods) consumers purchase 25% or more of their CPG products online. Next year, the number of online CPG consumers exceeding the 25% mark is expected to triple. |
Information Resources Inc. (Nasdaq:IRIC) study |
03/13/2001 |
Online CPG shoppers are satisfied: Half of online CPG shoppers are very satisfied with the current state of CPG e-retailing, and more than 75% have encouraged their friends to shop online. |
Information Resources Inc. (Nasdaq:IRIC) study |
03/13/2001 |
77% of online consumers in the US use a search function to aide their e-shopping experience. |
Pricewaterhouse Coopers |
03/12/2001 |
PwC reports that it is important for retail websites to offer "close-up" view options for the items they sell -- 44% of US e-shoppers say the close-up feature increases the likelihood that they will purchase the item. |
PricewaterhouseCoopers |
03/12/2001 |
39% of consumers say product availability is the key to increased online purchases and 34% say that if the site has a product comparison guide, there is a better chance that they will buy something from that site. |
PricewaterhouseCoopers |
03/12/2001 |
Only 19% of e-shoppers have ever filled out a wish list and a smaller 13% have actually forwarded the list on to friends and family." |
Pricewaterhouse Coopers |
03/12/2001 |
First quarter web sales, despite the decelerating economy, are expected to reach $13.2 billion, up 5.4% over the previous holiday quarter. Further, by the second half, both offline and online spending will pick up speed and yield a year-end online revenue figure of $65.9 billion. That's a 56% increase over last year's sales of $42.1 billion. |
eMarketer |
03/07/2001 |
Search functionality and product information are ranked as the most important online shopping features by 43 percent and 40 percent of online shoppers, respectively. |
PricewaterhouseCoopers |
03/07/2001 |